I added gift cards to my Netflix account and currently have a balance of $***.** of unu...

GetHuman-kosowsky's customer service issue with Netflix from June 2018

Help with my Netflix issue
I added gift cards to my Netflix account and currently have a balance of $***.** of unused gift cards on my account. I have just renewed my Xfinity phone, cable and internet service which now includes Netflix for free as part of my contract. How can I get a refund on the $***.** of unused gift card balance remaining in my account? If I cannot receive a refund can I receive a Netflix gift card for the remaining balance in my account to use after my Xfinity contract ends?
I trust that Netflix will make this right and come up with a resolution that is fair.
Help with my Netflix issue
How GetHuman-kosowsky fixed the problem:
Netflix agreed to keep my gift card balance at its current level until I am done getting Netflix for free thru my new Xfinity contract. I called and e-mailed several times and got an e-mail from Netflix that my issue has been resolved as noted.
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Netflix

Customer service issue
Reported by GetHuman-kosowsky
Jun 26th, 2018 - 2 mons ago
I have an issue with Netflix too
Fixed
GetHuman-kosowsky shared how to fix
Seen by 5 customers so far
Similar issue to 2904 others
0 customers following this
Items needed
Email on Account
Password
Phone Number on Account
Name of Account Holder
Timeline
GetHuman-kosowsky started working on this issue
Jun 26th 3:03am
GetHuman-kosowsky indicated the issue is not fixed yet.
Jun 27th 9:05am
GetHuman-kosowsky indicated the issue is not fixed yet.
Jun 27th 9:24am
GetHuman-kosowsky confirmed the issue is fixed. Hooray!
Jun 30th 12:04am