i purchased a netflix subscription with my personal credit card, however a few days lat...

GetHuman815526's customer service issue with Netflix from June 2018

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The issue and preferred resolution, in GetHuman815526's own words:
i purchased a netflix subscription with my personal credit card, however a few days later my mom offered to use her credit card so i canceled my subscription and made her an account with her credit card but when i checked my balance in my credit card after a few mounths i saw that netflix is still charging me even when i clearly remember canceling it, so i didnt use my account at all and i lost money. is refund possible?
I trust that Netflix will make this right and come up with a resolution that is fair.
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Netflix

Customer service issue
Reported by GetHuman815526
Jun 24th, 2018 - 2 mons ago
I have an issue with Netflix too
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Seen by 2 customers so far
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Items needed
Email on Account
Password
Phone Number on Account
Name of Account Holder
Timeline
GetHuman815526 started working on this issue
Jun 24th 1:36pm