I cancelled Netflix months ago and I have entered the Netflix web page today to find my...

GetHuman-meganyas's customer service issue with Netflix from July 2018

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Help with my Netflix issue
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Email on Account, Password, Phone Number on Account, and Name of Account Holder
GetHuman-meganyas's next move: have a Netflix rep call.
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Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle.
The issue and preferred resolution, in GetHuman-meganyas's own words:
I cancelled Netflix months ago and I have entered the Netflix web page today to find my Netflix is still on, however I have not been using it and I do not wish to use it any more. I have went into account settings and cancelled the subscription again. Can you confirm I have not been charged for this?
I trust that Netflix will make this right and come up with a resolution that is fair.
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Netflix

Customer service issue
Reported by GetHuman-meganyas
Jul 5th, 2018 - a mon ago
I have an issue with Netflix too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman-meganyas started working on this issue
Jul 5th 6:28pm