I thought I joined Netflix just yesterday on July *th, ****, with this card that is lin...

GetHuman851758's customer service issue with Netflix from July 2018

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The issue in GetHuman851758's own words
I thought I joined Netflix just yesterday on July *th, ****, with this card that is linked to my account. I was watching a show perfectly yesterday, until today when I opened Netflix and got a notification informing me that my account was on hold. It also mentioned that I needed to go to netflix.com*payment to fix this issue. Hence, I went to the site and it said that I had to restart my membership, which I did. However, as I check the billing history, it now says that I will be charged $**.** for this month. I thought I was in free membership for the first month, and I did not know what "start membership" meant* I thought it was just a technical error, and that I had to re-enter some of the information to able to gain access to "free membership" for the first month, like I mentioned above. I only started yesterday (afternoon-evening), it hasn't even been a whole day (** hrs). So, could you please, please refund me? I will be frank - I did not know someone had already used this account before, I really did not.**I would greatly appreciate if you could do that for me. **Kind Regards,*A customer :)

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Netflix

Customer service issue
Reported by GetHuman851758
Jul 5th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3363 others
0 customers following this
Items needed
Email on Account
Password
Phone Number on Account
Name of Account Holder

Timeline

GetHuman851758 started working on this issue
Jul 5th, 2018 5:12pm

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