My account was hacked, they changed my email address and used my netflix for over a yea...

GetHuman744491's customer service issue with Netflix from June 2018

Help with my Netflix issue
The issue in GetHuman744491's own words
My account was hacked, they changed my email address and used my netflix for over a year without my knowledge. I thought that netflix would keep my account and information safe and if not I thought I could be compensated. Netflix now has no history of my email which I had connected to the account, I rang them and told them all of this and they told me that that is not possible, but I have emails from them to be able to prove that this email was connected to my account. I found that they did not believe me about my email, even though I can send them the evidence, they were unwilling to admit that their system has failed me. *They have told me that I had authorised the payments, I signed my card up to my account in **** with them but I think once there is someone else using my account in a different country, this should no longer count as my authorisation of payment. The account was being used from Ecuador, which is a country that I have never been to, and I know no one who lives in Ecuador, I did not authorise them to have access to my account. **I need to be able to show netflix that it is this email that I had connected to this account, which I can do easily as I have a lot of emails sent to this email address from netflix, even one telling me that my netflix email had been changed from *****@***.com to one that can not be seen in the email, instead there is just a blank white space.***I hope that this make sense and that I can get some help getting reimbursed from netflix.**Thanks ANnie
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Netflix

Customer service issue
Reported by GetHuman744491
Jun 3rd, 2018 - 6 mons ago
I have an issue with Netflix too
Fixed
Seen by 20 customers so far
Similar issue to 469 others
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Items needed
Email on Account
Password
Phone Number on Account
Name of Account Holder
Timeline
GetHuman744491 started working on this issue
Jun 3rd 5:49am
GetHuman744491 indicated the issue is not fixed yet.
Jun 4th 8:28am
GetHuman744491 indicated the issue is not fixed yet.
Jun 4th 8:28am