I have * Netflix account which I have used previously. I had cancelled the account howe...

I have * Netflix account which I have used previously. I had cancelled the account however I was informed that my bank details were on two accounts, hence I have been paying for one inactive account for over ** months which was not permitted or set up by myself. *I have tried to speak to an advisor, however the lady tried her best but I feel there was a breakdown in communication and she was not able to understand my priority and could only offer * months refund in ** days. I also requested that I speak to a supervisor, however no one was available to speak to me and when I requested a call back this was also refused. Her exact words were “we don’t have that service available”.*I find this customer service to be less than acceptable. As a service provider I have evidence that money was taken from my account which I cancelled. I am simply asking for a refund for the money paid for a service I didn’t receive or request.*Can someone please respond who is able to check the system, answer specific questions and authorise the refund which I believe it due.**Thank you u in advance for your response.**Melissa Blackburn