* month ago I signed up for a free trial as for my son who doesn't live with me to acce...

GetHuman-rachyowe's customer service issue with Netflix (UK) from May 2019

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The issue in GetHuman-rachyowe's own words
* month ago I signed up for a free trial as for my son who doesn't live with me to access Netflix as he had tried and failed to set it up himself. However within an hour of me setting it up he managed to do it himself so I promptly cancelled the account I had set up. I then found that I had been charged £*.**. I rang the customer services and after explaining the situation was told the £*.** would be refunded to me and that it could take up to ** days. This period is now up and I have not had the refund and I have been charged another £*.**. I have logged in and I definitely dont have an active account so why am I still being charged. I would like the £**.** refunded immediately as it has now caused me to be charged for unauthorised borrowing from my bank. Thankyou
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Netflix (UK)

Customer service issue
Reported by GetHuman-rachyowe
May 10th, 2019 - a mon ago
I have an issue with Netflix (UK) too
Not resolved
Seen by 3 customers so far
Similar issue to 638 others
0 customers following this
Timeline
GetHuman-rachyowe started working on this issue
May 10th 3:49am
GetHuman-rachyowe indicated the issue is not fixed yet.
May 13th 5:10pm