The app has this great feature where it will notify me if one of my * smoke detectors i...

GetHuman-shanawei's customer service issue with Nest from July 2020

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The issue in GetHuman-shanawei's own words
The app has this great feature where it will notify me if one of my * smoke detectors is triggered or if there is a problem with my thermostat. It’s really awesome. That said, today I received a notification asking if I want to opt into a program where you get to control my thermostat. I checked the settings and my notifications are off for all other features except problems. I was out of town and panicked upon seeing that notification because it should only be sending notifications for problems. That upset me greatly. That request should have been sent in an email. Unacceptable. Emergencies only.

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Customer service issue
Reported by GetHuman-shanawei
Jul 12th, 2020 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 2078 others
0 customers following this


GetHuman-shanawei started working on this issue
Jul 12th 10:11pm
GetHuman-shanawei indicated the issue is not fixed yet.
Jul 13th 3:06am