I am REALLY ticked off about the Google*NEST buyout. I spent ** hours as a Poll Commis...

GetHuman5057708's customer service issue with Nest from July 2020

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The issue in GetHuman5057708's own words
I am REALLY ticked off about the Google*NEST buyout. I spent ** hours as a Poll Commissioner in full Covid-** regalia on Saturday and came home to a sweltering house with no AC on and a temp. of ***. When my wife tried to get into the NEST App on her phone to reset the thermostat, her password no longer worked. She was instructed to log into her Google account using a Google App, which was "required". As we never use Google for anything other than a search engine, this created problems. We had to re-create her Google password in order to be able to create a new NEST password in order to . . . etc.**Google appears to have hijacked our rather expensive (with the Solar component) but quite functional system for controlling our energy usage and turned it into a) a means of marketing Google softer and hardware, and b) extending Google's information sponge into every aspect of our lives. I do not WANT Google to be able to follow my browsing, my changing physical location, purchasing etc. I do not trust Google, and this surprise power*market grab adds justification to that judgement. **I am not sure how to escape Google's hegemony over NEST, and replacing the system with non-Google-allied software and equipment is simply too expensive. But I'll be damned if I will acquire more Google Apps, software and equipment. In fact I'm already purging the Google browser from our computers and phones. Once I have switched my history to another browser (e.g. Opera), I will delete Chrome as well.**E Robert Warzeski, PhD*One very pissed-off customer.**One question- who at Google can I complain to about this issue?****I resent that we have to go through Google ANYthing to access NEST.

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Nest

Customer service issue
Reported by GetHuman5057708
Jul 12th, 2020 - 9 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 2076 others
0 customers following this

Timeline

GetHuman5057708 started working on this issue
Jul 12th, 2020 8:34pm