I have had my Nest *rd Gen thermostat installed for almost four months with no problems...

GetHuman-fdisker's customer service issue with Nest from February 2019

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The issue in GetHuman-fdisker's own words
I have had my Nest *rd Gen thermostat installed for almost four months with no problems. Then one morning (a couple days ago) I woke to it displaying an E** error. It supposedly isn't getting power to the Rc wire. *I checked the Rc wire with a bolt meter and it's getting ** volts AC. I reseated the wire into the wire base plate serveral times and reinstalled the Nest and each time it still displays the E** error. *I then reinstalled my old thermostat and it is working correctly. I guess I'll stick with that. I have a heat pump with cooling with Y*, O,G & Rc wires (no secondary heat). Is my Nest or wire plate defective?
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Nest

Customer service issue
Reported by GetHuman-fdisker
Feb 16th, 2019 - 8 mons ago
I have an issue with Nest too
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GetHuman-fdisker started working on this issue
Feb 16th 6:10am