Nest hello, went offline today and I haven’t been able to get it back up and running...

GetHuman1892902's customer service issue with Nest from January 2019

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The issue in GetHuman1892902's own words
Nest hello, went offline today and I haven’t been able to get it back up and running.. I have a blue ring and I go through the steps to get a message saying it can’t connect.. I reset my phone, the server, disconnected it from the app and turned on and off the Bluetooth.. I got it up and running with no problems when I got it around ** days ago and now all of a sudden I have a problem.. thanks in advance, I’ve been working on it for a couple hours already and would love to move on from it
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Nest

Customer service issue
Reported by GetHuman1892902
Jan 4th, 2019 - 4 mons ago
I have an issue with Nest too
Not resolved
Seen by 3 customers so far
Similar issue to 908 others
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Timeline
GetHuman1892902 started working on this issue
Jan 4th 1:56am