Issue Number ********. Rude technical rep (Meghan) sent me a coupon code for a replace...

GetHuman1833768's customer service issue with Nest from December 2018

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The issue in GetHuman1833768's own words
Issue Number ********. Rude technical rep (Meghan) sent me a coupon code for a replacement base (**). How is this possible that * would go bad? She said maybe it's high voltage blowing it out. I replied that the crummy Honeywell that I had previously had been there ** years with no problem. Her solution was and I quote "reinstall the Honeywell." That's all well and good, but I've invested $*** in nest thermostats. The house voltage hasn't affected my upstairs Nest Thermostat. I resent needing to pay an additional $** for a new base. Your technicians have checked my voltage on numerous occasions, and have never said it was too high. My HVAC technician isn't a big fan of Nest, and in fact, recommended that I purchase a Venstar. I'm thinking of doing just that. With that kind of customer support on a very expensive piece of equipment, I should abandon Nest. To add insult to injury, the Tech rep left me on hold and never came back. I waited over ** minutes. Rude doesn't start to describe her.

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Nest

Customer service issue
Reported by GetHuman1833768
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 866 others
0 customers following this

Timeline

GetHuman1833768 started working on this issue
Dec 26th, 2018 7:12pm

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