My nest stopped working. I called and tried to talk to someone but she wasn’t helpful...

GetHuman1548148's customer service issue with Nest from November 2018

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Help with my Nest issue
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The issue in GetHuman1548148's own words
Use them. They were offline ... My nest stopped working. I called and tried to talk to someone but she wasn’t helpful. Supposed to have transferred me to a supervisor but I was on hold for ** minutes. Hung up. (Obviously that long hold is designed to make people give up so you don’t have to do anything). Called back on hold for ** minutes and still holding. I’m furious. Also you used a credit card that I requested you to change and submitted it earlier than you stated on the bill.
Nest is the absolute worst company . I will never tell anyone to get nest because of their supposed customer service. I'm looking into other cameras. Shame on nest for training personnel to treat your customers in the manner that you do
It isn't resolved. You did not address any difficulty. All you did was play the not our fault.
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Nest

Cameras
Customer service issue
Reported by GetHuman1548148
Nov 12th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 671 others
0 customers following this
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Timeline

GetHuman1548148 started working on this issue
Nov 12th, 2018 10:53pm
GetHuman1548148 indicated the issue is not fixed yet.
Nov 13th, 2018 4:59pm
GetHuman1548148 indicated the issue is not fixed yet.
Nov 13th, 2018 5:06pm
GetHuman1548148 indicated the issue is not fixed yet.
Nov 13th, 2018 5:06pm

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