I accidentally got into the Nest Pro ID menu that has boxes where you enter an ID numbe...
GetHuman-bobbyseg's customer service issue with Nest from October 2018
Help with my Nest issue
First: share to improve GetHuman-bobbyseg's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bobbyseg's next move: talk to Nest when they open (we'll send a reminder).
Nest's call center is closed now. We will text or email GetHuman-bobbyseg when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-bobbyseg can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman-bobbyseg may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-bobbyseg's own words
I accidentally got into the Nest Pro ID menu that has boxes where you enter an ID number. I don't want to do this but can't figure out how to cancel that operation and exit that screen without changing or entering a number.
GetHuman-bobbyseg did not yet indicate what Nest should do to make this right.
I have an issue with Nest too
How GetHuman-bobbyseg fixed the problem
We are waiting for GetHuman-bobbyseg to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.