Just installed the thermostat. Fan is blowing but a*c unit not coming on. I have a heat pump
GetHuman814987's customer service issue with Nest from June 2018
Help with my Nest issue
First: share to improve GetHuman814987's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman814987's next move: talk to Nest when they open (we'll send a note).
Nest's call center is closed now. We will text or email GetHuman814987 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman814987 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman814987 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman814987's own words
The problem: Just installed the thermostat. Fan is blowing but a*c unit not coming on. I have a heat pump
GetHuman814987 did not yet indicate what Nest should do to make this right.
I have an issue with Nest too
How GetHuman814987 fixed the problem
We are waiting for GetHuman814987 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.