Just installed the thermostat. Fan is blowing but a*c unit not coming on. I have a heat pump

GetHuman814987's customer service issue with Nest from June 2018

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The issue in GetHuman814987's own words
The problem: Just installed the thermostat. Fan is blowing but a*c unit not coming on. I have a heat pump
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Nest

Customer service issue
Reported by GetHuman814987
Jun 24th, 2018 - 4 mons ago
I have an issue with Nest too
Not resolved
Seen by 5 customers so far
Similar issue to 209 others
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Timeline
GetHuman814987 started working on this issue
Jun 24th 2:55am