Gen * thermostat was installed ******. Had to have an HVAC professional do it because o...
GetHuman745413's customer service issue with Nest from June 2018
Help with my Nest issue
First: share to improve GetHuman745413's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman745413 to get a Nest rep on the line!
Always use the GetHuman Phone tocall Nest. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman745413's own words
Gen * thermostat was installed ******. Had to have an HVAC professional do it because of a problem with the next recognizing wiring. Per the nest tech support on the phone advising him, he changed wires to get the unit to work properly and had to remove the ability to control the fan alone, which I agreed to in order to just get my unit working.**For almost a year the fan turned on with either heat or ACuntil last week when it remained on at all times.**I tried all the troubleshooting I saw in forums, including turning the HVAC system on and off, removing the nest from the wall, etc.**Nothing helped. Fan runs constantly unless I turn off the HVAC system. Nest still turns on AC based on temperature settings.**I’ve been on hold for an hour with nest several times and am at my wits end.**BTW, in the initial call when Nest had the tech change the wiring, they paid for the service call, so it was not a house problem. **I think I will again have to call a professional but if I do, I will also be replacing my thermostat with a different brand that is more reliable and whose tech support actually is responsive.***please help me. I’ve loved the convenience of the nest and recommended it to a lot of people. My first tech support experience was great.
GetHuman745413 did not yet indicate what Nest should do to make this right.
I have an issue with Nest too
How GetHuman745413 fixed the problem
We are waiting for GetHuman745413 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.