I made a payment of $***.** to my nelnet loan on ******* and it says it is still proces...

GetHuman-souperll's customer service issue with Nelnet Loans from August 2018

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The issue in GetHuman-souperll's own words
I made a payment of $***.** to my nelnet loan on ******* and it says it is still processing. My account also says that I still owe $*** by *******. I only owed $*** by ******* and now it says I owe an additional $***. What is going on?
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Nelnet Loans

Customer service issue
Reported by GetHuman-souperll
Aug 22nd, 2018 - a mon ago
I have an issue with Nelnet Loans too
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Seen by 2 customers so far
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Timeline
GetHuman-souperll started working on this issue
Aug 22nd 9:47am