I made a payment of $***.** to my nelnet loan on ******* and it says it is still proces...
GetHuman-souperll's customer service issue with Nelnet Loans from August 2018
Help with my Nelnet Loans issue
First: share to improve GetHuman-souperll's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-souperll may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
GetHuman-souperll's next move: have a Nelnet Loans rep call.
Always use the GetHuman Phone tocall Nelnet Loans. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-souperll's own words
I made a payment of $***.** to my nelnet loan on ******* and it says it is still processing. My account also says that I still owe $*** by *******. I only owed $*** by ******* and now it says I owe an additional $***. What is going on?
GetHuman-souperll did not yet indicate what Nelnet Loans should do to make this right.
I have an issue with Nelnet Loans too
How GetHuman-souperll fixed the problem
We are waiting for GetHuman-souperll to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.