I have been moved around a great deal and have been trying to unsuccessfully rectify a...

GetHuman986854's customer service issue with Nelnet Loans from August 2018

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The issue in GetHuman986854's own words
I have been moved around a great deal and have been trying to unsuccessfully rectify a fraud situation. I have never had access to the account which is in my name and am unable to login due to falsified credentials and security features. Since I did not set up the account I can not access it. I asked to receive information as to what documents needed to be submitted, however because I was in an abusive relationship where I was financially abused, beaten, and cut off from resources I have been pretty much homeless. I’ve moved more times than I can count since I was discarded in ****. I am finally at a stable place and would like to address this issue. I have contacted Dominguez Hills and will be meeting with them this week.
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Nelnet Loans

Customer service issue
Reported by GetHuman986854
Aug 13th, 2018 - a yr ago
I have an issue with Nelnet Loans too
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Seen by 2 customers so far
Similar issue to 101 others
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman986854 started working on this issue
Aug 13th, 2018 7:39pm