I was wondering if you have a creditor could take some of the negative marks off of my...

GetHuman980054's customer service issue with Nelnet Loans from August 2018

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The issue in GetHuman980054's own words
I was wondering if you have a creditor could take some of the negative marks off of my credit score. There is a recent one that said my amount had increased know my payments are currently deferred I am currently in the process of applying for SSI because I have fibromyalgia And mydoctor recently told me i had to have my hours cut again. This time to ** hours a week. My health is been so bad lately some weeks I can’t even work those ** hours. I’ve heard the marks for my late payment werent down on purpose my identity was stolen a while back it’s a long story but I was made to believe I was paying my loans monthly well I was actually paying someone else’s. Also I was in aware that my deferment had ended until I was living in Israel my family had moved me there so that they could take care of me because my health was getting terribly worse. As soon as I realized that my payments were late I tried to reach out and contact yeah but since I was living in Israel I had no money and no way to reapply for different But I did this so soon as I got back to the US so I have been trying.
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Nelnet Loans

Customer service issue
Reported by GetHuman980054
Aug 11th, 2018 - 7 mons ago
I have an issue with Nelnet Loans too
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Seen by 3 customers so far
Similar issue to 99 others
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Timeline
GetHuman980054 started working on this issue
Aug 11th, 2018 6:58pm