My wife went to use a coupon today at Chesterfield store. She was told the coupon did n...

GetHuman1937641's customer service issue with Nectar (UK) from January 2019

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The issue in GetHuman1937641's own words
My wife went to use a coupon today at Chesterfield store. She was told the coupon did nor correspond to the number on her Nectar card so she could not use it. This both embarrassed her and held up the queue. We both have Nectar cards and live at the same address and the coupon she was using was sent to that address. I only tend to use my card for petrol. Surely either cardholder should be able to use the coupon as it is a joint account as the points I get from buying the petrol are on a joint account?
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Nectar (UK)

Customer service issue
Reported by GetHuman1937641
Jan 10th, 2019 - 2 mons ago
I have an issue with Nectar (UK) too
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Seen by 3 customers so far
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GetHuman1937641 started working on this issue
Jan 10th 5:00pm