I made a deposit on a Sunday of **** and had no idea of the extra hold over *k. This ca...

GetHuman-kennyssp's customer service issue with Navy Federal Credit Union from June 2018

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I made a deposit on a Sunday of **** and had no idea of the extra hold over *k. This caused me over *** in fees I contacted the bank who took no accountability in their poor online banking architecture. A financial ins***ution of this size should have certain precautions to protect their members from making this error. I deposited guaranteed funds and was *****ed drastically. I requested to speak to a manager and received no call nothing just a reiteration of their policy. So unacceptable!
I trust that Navy Federal Credit Union will make this right and come up with a resolution that is fair.
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Navy Federal Credit Union

Customer service issue
Reported by GetHuman-kennyssp
Jun 2nd, 2018 - 17d ago
I have an issue with Navy Federal Credit Union too
Fixed
Seen by 4 customers so far
Similar issue to 155 others
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Timeline
GetHuman-kennyssp started working on this issue
Jun 2nd 1:38am
GetHuman-kennyssp indicated the issue is not fixed yet.
Jun 2nd 1:39am
GetHuman-kennyssp indicated the issue is not fixed yet.
Jun 2nd 2:45am