I JUST RECENTLY HAD MY LOAN TAKEN OVER FROM ACS WHO WERE GREAT, TO YOUR COMPANY , AFTER...

GetHuman1710175's customer service issue with Navient from December 2018

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I JUST RECENTLY HAD MY LOAN TAKEN OVER FROM ACS WHO WERE GREAT, TO YOUR COMPANY , AFTER RECEIVING INFORMATION ABOUT YOUR COMPANY MY LOAN WAS BEHIND BECAUSE ASC WOULD NO LONGER TAKE MY PAYMENTS. I KEPT GETTING WRONG NUMBERS TO CALL . ONCE I FINIALLY GOT IN TOUCH WITH YOUR COMPANY I WAS TOLD THAT THE REPAYMENT WOULD START BACK IN DECEMBER FOR $** A MONTH. I JUST GOT A BILL THAT SAID I OWE $** DOLLARS FOR NOVEMBER THAT'S INCORRECT. IS THERE ANYWAY YOU COULD TURN IT BACK OVER TO ACS WHO HAS ALWAYS GAVE ME ACCURATE INFORMATION ABOUT MY PAYMENT AND MY LOAN WAS FINALLY PAID DOWN TO $****.** NOT $****.** THAT YOUR COMPANY IS SAYING . I WILL BE SENDING IN MY REPAYMENT AMOUNT FOR THE $** THAT I WAS TOLD THAT IT WOULD BE EVERY MONTH WHICH IS STILL MORE THAT ASC. THIS SEEM TO BE A NASTY COMPANY.
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Navient

Customer service issue
Reported by GetHuman1710175
Dec 7th, 2018 - 5 mons ago
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GetHuman1710175 started working on this issue
Dec 7th, 2018 3:26pm