My account information is wrong online and won’t let me log in to retrieve forms I need...
GetHuman1333264's customer service issue with Navient from October 2018
Help with my Navient issue
First: share to improve GetHuman1333264's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1333264's next move: talk to Navient when they open (we'll send a reminder).
Navient's call center is closed now. We will text or email GetHuman1333264 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman1333264 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman1333264 may need:
Name on account, Billing address, Email address on the account, Account number, and Your birthday
The issue in GetHuman1333264's own words
My account information is wrong online and won’t let me log in to retrieve forms I need to defer payments while I’m in school
GetHuman1333264 did not yet indicate what Navient should do to make this right.
I have an issue with Navient too
How GetHuman1333264 fixed the problem
We are waiting for GetHuman1333264 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.