IBR is not current. payment is affecting my credit score. could someone please assist...

GetHuman1333116's customer service issue with Navient from October 2018

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The issue in GetHuman1333116's own words
IBR is not current. payment is affecting my credit score. could someone please assist. could you please send me updated info to my email please and thank you
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Navient

Customer service issue
Reported by GetHuman1333116
Oct 12th, 2018 - 5d ago
I have an issue with Navient too
Not resolved
Seen by 1 customer so far
Similar issue to 378 others
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Timeline
GetHuman1333116 started working on this issue
Oct 12th 4:35pm