I have been trying to begin my income-driven repayment plan for this year (succesful in...

GetHuman1177909's customer service issue with Navient from September 2018

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The issue in GetHuman1177909's own words
I have been trying to begin my income-driven repayment plan for this year (succesful in years past with minimal effort) yet I am on my *th call to action in two months. **Every representative I have spoken to promise me it will be the last. I have sent forms, complete tax returns (snail and electronic) along with many hours on the phone...yet am still unable to resolve and don't want to scream at the rep in my frustration to solve this supposedly simple issue.**Please help me.
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Navient

Customer service issue
Reported by GetHuman1177909
Sep 21st, 2018 - 2 mons ago
I have an issue with Navient too
Not resolved
Seen by 5 customers so far
Similar issue to 328 others
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Timeline
GetHuman1177909 started working on this issue
Sep 21st 8:39pm