I was trying to pay on my student loans, however when the phone says hold for a custome...

GetHuman614996's payment issue with Navient from April 2018

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The issue in GetHuman614996's own words
I was trying to pay on my student loans, however when the phone says hold for a customer service rep it keeps hanging up on me. I am extremely annoyed its been several days of this issue.
I am trying to get these loans paid down they are currently in default
Fix phone lines and call me back asap
I have an issue with Navient too
How GetHuman614996 fixed the problem
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Navient

***-***-****
payment issue
Reported by GetHuman614996
Apr 20th, 2018 - 8 mons ago
I have an issue with Navient too
Fixed
Seen by 2 customers so far
Similar issue to 511 others
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Items needed
Name on account
Billing address
Email address on the account
Account number
Your birthday
Timeline
GetHuman614996 started working on this issue
Apr 20th 5:16pm
GetHuman614996 confirmed the issue is fixed. Hooray!
Apr 20th 5:17pm