Couldn’t locate it - Fill out annual certification for IDR - I need to do this soon

GetHuman609673's customer service issue with Navient from April 2018

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Help with my Navient issue
Before contacting them, items GetHuman609673 may need:
Name on account, Billing address, Email address on the account, Account number, and Your birthday
GetHuman609673's next move: have a Navient rep call.
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The issue and preferred resolution, in GetHuman609673's own words:
Fill out annual certification for IDR ... Couldn’t locate it
I need to do this soon
Call and help or send me the paperwork
Help with my Navient issue
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Navient

Navient Website
Customer service issue
Reported by GetHuman609673
Apr 18th, 2018 - 3 mons ago
I have an issue with Navient too
Not resolved
Seen by 1 customer so far
Similar issue to 208 others
0 customers following this
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Timeline
GetHuman609673 started working on this issue
Apr 18th 10:18pm