Dear NI, **My name is Tilemachos Vlachos and I have been a Native Instruments customer...

GetHuman-ingraine's customer service issue with Native Instruments from November 2018

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Dear NI, **My name is Tilemachos Vlachos and I have been a Native Instruments customer for many years. I purchased my Komplete pack a long time ago when it was version *. I have been upgrading until my OSX would not allow me to due to compatibility issues. I have now purchased a new Mac computer that is equipped with the latest OSX but this will not allow me to first install Komplete * and then do the upgrades. I would like to ask you how to proceeed in such case. *So to summarise: my old Mac was running Mavericks and had Komplete * installed. My first Komplete package was Komplete * (DVD installation) and I have purchased upgrade * and upgrade *. Due to the Mavericks OSX I was not able to move to newer Komplete versions. Now I have purchased a new Mac that is running Mojave. My issue now is how to install Komplete * on my new machine so I can continue with upgrading to the current Komplete version since Komplete * is not supported anymore on new OSX. Please be kind enough to inform me about how to proceed. **Best regards *Tilemachos Vlachos
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Native Instruments

Customer service issue
Reported by GetHuman-ingraine
Nov 20th, 2018 - 22d ago
I have an issue with Native Instruments too
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Nov 20th 2:10pm