i purchased a komplete kontrol s** keyboard to use with pro tools ** but im unable to g...

GetHuman-lanniar's customer service issue with Native Instruments from September 2018

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The issue in GetHuman-lanniar's own words
i purchased a komplete kontrol s** keyboard to use with pro tools ** but im unable to get it to work. ive succeeded in downloading all the sounds etc but i cant access any sounds. WHY WHY WHY are there no step by step instructions or tutorials available on how to get this keyboard started. theres always an assumptionmade that everyone is supposed to be knowledgeable already about this stuff. can you please forward me a step by step primer on how to make this very expensive keyboard work....and please assume im an idiot. start from the beginning ...thank you...arnod
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Native Instruments

Customer service issue
Reported by GetHuman-lanniar
Sep 21st, 2018 - 6 mons ago
I have an issue with Native Instruments too
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GetHuman-lanniar started working on this issue
Sep 21st, 2018 7:40pm