My card is working in the shops but not online

GetHuman-martinfe's customer service issue with Nationwide from June 2018

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The issue and preferred resolution, in GetHuman-martinfe's own words:
The problem I ran into: My card is working in the shops but not online
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Nationwide

Customer service issue
Reported by GetHuman-martinfe
Jun 24th, 2018 - 2 mons ago
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Seen by 2 customers so far
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman-martinfe started working on this issue
Jun 24th 5:31am