My card is working in the shops but not online

GetHuman-martinfe's customer service issue with Nationwide from June 2018

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The issue in GetHuman-martinfe's own words
The problem: My card is working in the shops but not online
GetHuman-martinfe did not yet indicate what Nationwide should do to make this right.
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Nationwide

Customer service issue
Reported by GetHuman-martinfe
Jun 24th, 2018 - 4 mons ago
I have an issue with Nationwide too
Not resolved
Seen by 2 customers so far
Similar issue to 24 others
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman-martinfe started working on this issue
Jun 24th 5:31am