I am ** semi-invalid and desperately need my money. But although you sent me a new debit card I have asked you countless times how I can get a new PIN number.I live in Thailand and have sent you emails and countless phone calls but no response from anyone.Phone calls so far have cost me over ** pounds with recorded messages please wait...and wait

GetHuman-dasturge's customer service issue with Nationwide Building Society from October 2020

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The issue in GetHuman-dasturge's own words
I want you to give me instructions how to get a new PIN number to use here in Thailand where I live. This account in England has not been used for ** years but I desperately now need the money. ... You sent me a new Debit Card in August but I have forgotten my PIN number. I phoned you from here in Thailand and a man promised to send me details in the post. It is now October and still no info. I warned your man that **% of post to here is lost.*I rang again and a woman (Tracy or Naomi) promised to phone me or email me within ** hours. NOTHING.*I rang seven times over the last * days and put on hold and lost over ** pounds in call fees. NOTHING.**Help me please.
I am ** years old, a semi-invalid, living on a small pension. The exchange rates have made it impossible to survive without drawing my reserves from my account. But I cannot access it without a PIN number, which I do not have.
Please, someone tell me how to get a new PIN number.*Almost **% mail to Thailand gets lost or stolen and they refuse to tell me via email what to do.
I have been a customer for well over ** years, but I have been trying to get help for * months and no-one will help me. I get pushed from one department to another. at enormous expenseto my self.
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Nationwide Building Society

I want to use my debit card but have no PIN number for it.
Customer service issue
Reported by GetHuman-dasturge
Oct 22nd, 2020 - 2 years ago
Not resolved
Seen by 42 customers so far
Similar issue to 47 others
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Oct 22nd, 2020 8:29am
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Nov 1st, 2020 3:56am