I called today about my payment being taken out of my checking account twice. I was won...

GetHuman2033136's customer service issue with National Grid from January 2019

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The issue in GetHuman2033136's own words
I called today about my payment being taken out of my checking account twice. I was wondering if they were going to put one of the withdrawals back into my checking account? I haven’t heard back from anyone yet. I did a on line payment. They said it wasn’t pending and never went through. I then gave them my debit card number for the payment. It came out of my acct. Today, the original payment I made also came out of my acct. Thank you, Michele
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National Grid

Customer service issue
Reported by GetHuman2033136
Jan 24th, 2019 - 3 mons ago
I have an issue with National Grid too
Not resolved
Seen by 1 customer so far
Similar issue to 765 others
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Timeline
GetHuman2033136 started working on this issue
Jan 24th 9:29pm