I signed on last night and a thing popped up saying that I could chat with someone onli...

GetHuman645151's Pay my bill issue with National Grid from May 2018

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Before contacting them, items GetHuman645151 may need:
Name on the account, Account number, Billing address, Last 4 of SSN, and Phone number on the account
Top Tip from another customer
If you need to pay someone else's bill use this link: https://www.metropcs.com/bill-pay.html
The issue in GetHuman645151's own words
I signed on last night and a thing popped up saying that I could chat with someone online but at the time I did not need to. This morning I sign on and I can not seem to get it to pop up. My wife and I have had some struggles but are trying to catch up now. I posted a payment to come out on Friday May *, ****. I can post another one for the following Friday as well. I just want to make sure that we are not going to come home one day from work and our power be turned off. If you need anymore information you may email us. The email on the account and the email I am going to provide are different as we can not get into the other email. *Thank you for your time
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National Grid

Pay my bill issue
Reported by GetHuman645151
May 1st, 2018 - a yr ago
I have an issue with National Grid too
Not resolved
Seen by 1 customer so far
Similar issue to 1701 others
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GetHuman645151 started working on this issue
May 1st, 2018 9:26am