You bailed me twice - Pay my bill - I received an overage charge from my bank

GetHuman611216's customer service issue with National Grid from April 2018

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The issue in GetHuman611216's own words
Pay my bill ... You bailed me twice
I received an overage charge from my bank
Refund my money plus the $**.** charge
I have an issue with National Grid too
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National Grid

Customer service issue
Reported by GetHuman611216
Apr 19th, 2018 - 7 mons ago
I have an issue with National Grid too
Not resolved
Seen by 2 customers so far
Similar issue to 592 others
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Items needed
Name on the account
Account number
Billing address
Last 4 of SSN
Phone number on the account
GetHuman611216 started working on this issue
Apr 19th 2:08pm