NFS was my clearing house in ****. My broker at the time was Axiom Capital. **Accordi...

GetHuman-mmarguli's customer service issue with National Financial Services LLC from May 2019

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The issue in GetHuman-mmarguli's own words
NFS was my clearing house in ****. My broker at the time was Axiom Capital. **According to my records and the statements provided to me by Axiom and by NFS, I initially owned **** shares of Pro Shares Ultra Short Bloomberg Crude Oil in ****: all of them in my retirement account. Axiom then sold, on my behalf, ALL of those shares, in four separate transactions. My statements show that the sales went through NFS. **Nevertheless, I continue to receive annual K-*s from Pro Shares, the latest of which arrived last month. These K-*s report me as still holding *** shares of this security.**I contacted Pro Shares by phone today at *** ***-****, their K-* investors' number. They insist that NFS still holds these shares -- or, if NFS sold them, it never reported the sale to Pro Shares. The Pro Shares representative who took my call told me that someone from NFS should call Pro Shares and between them work the matter out.**I would like you please to locate these shares, either through your own internal investigation or in cooperation with Pro Shares, and tell me how I might get my hands on them. Thank you. **Martin B. Margulies

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National Financial Services LLC

Customer service issue
Reported by GetHuman-mmarguli
May 2nd, 2019 - 2 years ago
Fixed
Seen by 38 customers so far
Similar issue to 441 others
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GetHuman-mmarguli started working on this issue
May 2nd, 2019 9:55pm
GetHuman-mmarguli indicated the issue is not fixed yet.
May 3rd, 2019 10:31am

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