I applied for personal loan of **.*** * months ago to pay of my credit cards I've sent...

GetHuman-kaseyjad's customer service issue with National Australia Bank (NAB) from July 2018

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The issue in GetHuman-kaseyjad's own words
I applied for personal loan of **.*** * months ago to pay of my credit cards I've sent all the documents was asked of me I've got nothing else I can give them but they have called me over * times now saying they need more information so I've been calling them back first call was about needing one more statement so emailed it they called day after saying they are still needed the same statement I had already sent to them Then the other times they called me saying they need more information they have asked exactly the same questions each time and I have answered the same a number of times its getting beyond ridiculous! Last person I spoke to was yesterday I answered the same questions yet again! and then he says should be all good in about * to * business I should get a txt msg saying its all set up and ready..and now they have just called me again still asking more information so they can put the loan through.. Ive been very patient but im starting to get angry now its just same thing all the time so been repeating myself for over month i do the right thing call them back answer the questions but they keep doing this to me and dragging it out...this needs to stop or I'm going to cancel the loan and go else where

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National Australia Bank (NAB)

Customer service issue
Reported by GetHuman-kaseyjad
Jul 12th, 2018 - 3 years ago
Fixed
Seen by 22 customers so far
Similar issue to 25 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman-kaseyjad started working on this issue
Jul 12th, 2018 8:52am
GetHuman-kaseyjad indicated the issue is not fixed yet.
Jul 12th, 2018 8:53am
GetHuman-kaseyjad indicated the issue is not fixed yet.
Jul 13th, 2018 11:08am
GetHuman-kaseyjad indicated the issue is not fixed yet.
Jul 13th, 2018 11:09am
GetHuman-kaseyjad indicated the issue is not fixed yet.
Jul 13th, 2018 11:10am
GetHuman-kaseyjad indicated the issue is not fixed yet.
Jul 15th, 2018 9:54am

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