can't get into my account

GetHuman2471618's customer service issue with Napster from March 2019

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The issue in GetHuman2471618's own words
I was listening to an album and all of a sudden it stopped playing in the middle of a song and refused to play anything else. So I logged out and now when I try to log in it's telling me that my username is invalid, but it is the same username I have had for more than ** years. *It is not an actual email address but that was never a problem. my username is nemonike. What's going on???
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Napster player
Customer service issue
Reported by GetHuman2471618
Mar 13th, 2019 - 5 mons ago
I have an issue with Napster too
Not resolved
Seen by 9 customers so far
Similar issue to 900 others
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GetHuman2471618 started working on this issue
Mar 13th 3:46pm