I use Napster Music and have been using it ever since they took over Rhapsody. Since th...
GetHuman1046501's customer service issue with Napster from August 2018
Help with my Napster issue
First: share to improve GetHuman1046501's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Napster help.
Before contacting them, items GetHuman1046501 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1046501's own words
I use Napster Music and have been using it ever since they took over Rhapsody. Since then the service has been deteriorating. Recently my Playlist. which I painstakingly created over the past YEAR, stopped working. Whenever I clicked on a song, the cursor would not activate it, but instead jumped all over the list landing nowhere, and then a message appeared saying something was wrong with their ability to pull up the song. Then a couple of days ago, it WIPED OUT MY ENTIRE PLAYLIST, which included literally hundreds of songs. Then the playlist retired but still has the same responses as stated above. I am a professional vocalist and depend upon these lists for practicing before gigs. As you know they have NO HUMAN AND NO TELEPHONE NUMBER. When I tired to email, it kept bouncing them and I have not been able to get through despite multiple attempts. I would like to either have this fixed NOW or stop service and also refuse to pay for August since the service has not worked. PLEASE HELP! Thanks very much.
GetHuman1046501 did not yet indicate what Napster should do to make this right.
I have an issue with Napster too
How GetHuman1046501 fixed the problem
We are waiting for GetHuman1046501 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.