I use Napster Music and have been using it ever since they took over Rhapsody. Since th...

GetHuman1046501's customer service issue with Napster from August 2018

6 views | 145 similar | 0 following
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The issue in GetHuman1046501's own words
I use Napster Music and have been using it ever since they took over Rhapsody. Since then the service has been deteriorating. Recently my Playlist. which I painstakingly created over the past YEAR, stopped working. Whenever I clicked on a song, the cursor would not activate it, but instead jumped all over the list landing nowhere, and then a message appeared saying something was wrong with their ability to pull up the song. Then a couple of days ago, it WIPED OUT MY ENTIRE PLAYLIST, which included literally hundreds of songs. Then the playlist retired but still has the same responses as stated above. I am a professional vocalist and depend upon these lists for practicing before gigs. As you know they have NO HUMAN AND NO TELEPHONE NUMBER. When I tired to email, it kept bouncing them and I have not been able to get through despite multiple attempts. I would like to either have this fixed NOW or stop service and also refuse to pay for August since the service has not worked. PLEASE HELP! Thanks very much.

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Customer service issue
Reported by GetHuman1046501
Aug 28th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 145 others
0 customers following this


GetHuman1046501 started working on this issue
Aug 28th, 2018 2:44pm

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