I was trying to help my elderly parents by setting up their newspaper delivery for them...

GetHuman1965048's customer service issue with Naples Daily News from January 2019

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The issue in GetHuman1965048's own words
I was trying to help my elderly parents by setting up their newspaper delivery for them with a Groupon special of ** weeks for $**. We understood the ad to mean M-S * Sun delivery because that is how it is advertised here at home (IL). We just found out today (after * paper was delivered yesterday and today was not) that it is ONLY Sunday delivery. All I would like to do is add an additional M-Sat paper delivery to their home to the Groupon special (which they DON’T even need ** wks). This is a scam on these seniors, nothing about the simple process of scheduling a paper to be delivered has been easy or pleasant. I spent *.* hrs on the phone while in FL, now here at home I am spending an additional * hour. Finally hung up with customer service after being told it was a * minute wait and I was on hold for ** minutes.*Can you help me please? Groupon will not refund, the paper will not add additional service without a cancellation which if I do that , they lose $**! We would just like daily paper delivery for * months to the home for their advertised price of $**.** and either an adjustment or credit front the Groupon purchase which made everything a mess.
The Groupon purchase of ** weeks for $** made it sound like * days of delivery * Sunday (like it was a special that Sunday was included). We bought it cannot cancel even though they have received only * day of paper delivered. They do not use digital at all.
Give them the addtional days (Mon-Sat) delivered for a fair additional price. They said they cannot do anything until the Groupon is cancelled (which we cannot do) or the service is cancelled (which is an immediate $** loss- The Groupon price we paid). The customer service rep would not give my mom any idea of what the price might be for additional service until there was a cancellation on the account. What in the world??????
*** years I believe
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Naples Daily News

Home delivery of the Naples Daily News for * days
Customer service issue
Reported by GetHuman1965048
Jan 14th, 2019 - 9 mons ago
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Timeline
GetHuman1965048 started working on this issue
Jan 14th 9:45pm
GetHuman1965048 indicated the issue is not fixed yet.
Jan 14th 9:49pm