I have been trying to sign in to my account for the last two days. After I enter the c...

GetHuman-rdgoller's customer service issue with NameCheap.com from October 2019

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The issue in GetHuman-rdgoller's own words
Log in to my account so I can purchase a domain. ... I have been trying to sign in to my account for the last two days. After I enter the correct Username and Password, I am directed to another screen telling me to follow the instructions that were sent to my phone. Only they never send the instructions to my phone and I can not access live chat without being signed in.
There is no human help available and the computer monitored Live CHat will not let me in to receive help until the problem is already corrected so I can sign in.
Turning off two-factor authentication so my username and password alone will allow me to access my account and discuss with Live Chat what can be done about the fact that they are not sending the instructions to my phone!!!
I purchased my first domain over a year ago, and I am coming back for the first of what I hope will be several others.
Requesting multiple times to resend the instructions to my phone. They cut me off because I requested several times yesterday.**Attempted to create a new account and password, unable as my email is already in use.**I tried Live Chat for help yet needed to be signed in first. I can't get human help with my problem until the problem is solved.
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Customer service issue
Reported by GetHuman-rdgoller
Oct 15th, 2019 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 390 others
0 customers following this


GetHuman-rdgoller started working on this issue
Oct 15th, 2019 12:12am
GetHuman-rdgoller indicated the issue is not fixed yet.
Oct 15th, 2019 12:15am