Hi there,*I'm a lifelong fan of Ritz crackers and, momentarily overlooking ill-conceive...

GetHuman-john_bur's customer service issue with Nabisco, Inc. from January 2019

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Hi there,*I'm a lifelong fan of Ritz crackers and, momentarily overlooking ill-conceived developments such as "low salt" or "reduced fat", I've appreciated being able to count on a consistent quality product from you.*Here's the thing though: A few weeks back someone in your shop thought it would be a clever idea to stamp footballs on Ritz -- I suppose thinking that might give a small boost in sales during the playoff season. Somehow everyone in your sales department overlooked the obvious fact that Ritz typically spend their last few seconds with something on top. How is it that your quality control experts missed the fact that putting almost anything on top of a "football Ritz" causes said cracker to immediately break into cracker dust?*Hey, like I said, you've got a great cracker. Stop trying to be cute.
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Nabisco, Inc.

Customer service issue
Reported by GetHuman-john_bur
Jan 16th, 2019 - a mon ago
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Jan 16th 2:19pm