I returned the car at the Westin Hotel Los Angeles on May *th, they charged me for an e...

GetHuman6046231's customer service issue with NU Car Rentals from May 2021

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The issue in GetHuman6046231's own words
I returned the car at the Westin Hotel Los Angeles on May *th, they charged me for an extra day even though I asked multiple time and even emailed before the trip if I could return the car later. At the front desk the lady specifically told me I had till **pm to return the car. I returned the car and put the keys in the drop box at around *:**pm on May *th. Ive been trying to get in contact with them now several time in the past few days and each time I call they do not answer the phone. Plus I still have not received my deposit back. I’ve tried email customer service as well again and NO RESPONSE!

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NU Car Rentals

Customer service issue
Reported by GetHuman6046231
May 8th, 2021 - 3 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 27 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman6046231 started working on this issue
May 8th 1:02pm
GetHuman6046231 indicated the issue is not fixed yet.
May 8th 6:26pm
GetHuman6046231 indicated the issue is not fixed yet.
May 8th 6:26pm
GetHuman6046231 indicated the issue is not fixed yet.
May 8th 6:26pm
GetHuman6046231 indicated the issue is not fixed yet.
May 8th 6:26pm
GetHuman6046231 indicated the issue is not fixed yet.
May 8th 6:26pm
GetHuman6046231 indicated the issue is not fixed yet.
May 8th 6:26pm
GetHuman6046231 indicated the issue is not fixed yet.
May 8th 6:26pm
GetHuman6046231 indicated the issue is not fixed yet.
May 8th 6:26pm
GetHuman6046231 indicated the issue is not fixed yet.
May 8th 6:26pm
GetHuman6046231 indicated the issue is not fixed yet.
May 8th 6:26pm