My name is Lillian Sanchez*My Confirmation number is: **********NU*The date reservation...

GetHuman5833680's customer service issue with NU Car Rentals from March 2021

Help with my NU Car Rentals issue
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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman5833680's own words
My name is Lillian Sanchez*My Confirmation number is: **********NU*The date reservation was made is: ********** *The actual date of pick-up: ***********The Location for a pick-up is: **** NW ** Street, MIAMI*I'm contacting you regarding my cancellation on ********** which I did not pick up any vehicle as previously arranged due to a breakdown in communications and huge disparities in what is on your website and what is expected at the dealership. With that being said, I have been assured by Horspower car rentals that they have indeed completed the cancellation and referred me to contact you to ensure that you have provided my refund in the amount of $***.** since I had not received any services there will be no charges. I have been trying to contact you since this situation but there was no direct way to contact you until I spoke to the manager at horsepower car rentals and he provided me with this information today *********. I would appreciate it if you would contact me either via email at the address provided to you when the reservation was made, but if you do not have it I will provide it again: *****@***.com or by phone at (***)***-**** as soon as possible to resolve this matter.**Thank you,*Lillian D. Sanchez*confirmation number: **********nu

GetHuman5833680 did not yet indicate what NU Car Rentals should do to make this right.

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NU Car Rentals

Customer service issue
Reported by GetHuman5833680
Mar 12th, 2021 - 7 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 19 others
0 customers following this


GetHuman5833680 started working on this issue
Mar 12th 1:55am

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