Staff is rude, I also need to pay * times more that what they have informed me

GetHuman-annalyst's customer service issue with NTT DoCoMo from September 2020

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The issue in GetHuman-annalyst's own words
I asked them for a clear explanation ... The staff were so rude when I asked her to close my docomo registration. I also need to pay more money than I was informed before I went for my appointment to stop my registration. When I asked the staff , she said that I don't understand Japanese that's why I don't understand. I asked her to ask someone who speaks English to explain to me but she yelled at me "****!" Without even tried to find a solution. When I tried to use google translate she yelled at me and knock on the desk and ORDERED me to listen to her. *I also found that pay * times more than what I had informed to is a problem!
Staff yelled at me and said that they couldn't explain in English while actually Docomo provide such a translator service.
Clear explanation in English about WHY THEY DIDN'T INFORM ME ABOUT THE ACTUAL PRICE! IT IS HARD FOR ME TO PAY * TIMES MORE! I also asked for a the rude staff to ask for being rude to me!
In * years been registered as their user , I used their service always and trusted their service. Especially docomo was known to be friendly to a foreign customer
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NTT DoCoMo

NTT Docomo registration stop service
Customer service issue
Reported by GetHuman-annalyst
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 18 others
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GetHuman-annalyst started working on this issue
Sep 30th, 2020 8:37am