Unreasonable billing

GetHuman523537's customer service issue with NRG Energy, Inc. from June 2018

Help with my NRG Energy, Inc. issue
The issue in GetHuman523537's own words
Get an answer. ... Billing statement**Why did my bill go up from $***.** in April to $***.** in May? The usages for these two months were the similar.
GetHuman523537 did not yet indicate what NRG Energy, Inc. should do to make this right.
I pay all my bills on time.
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How GetHuman523537 fixed the problem
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NRG Energy, Inc.

Electricity
Customer service issue
Reported by GetHuman523537
Jun 24th, 2018 - 4 mons ago
I have an issue with NRG Energy, Inc. too
Fixed
Seen by 3 customers so far
Similar issue to 2 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Timeline
GetHuman523537 started working on this issue
Jun 24th 8:14pm
GetHuman523537 indicated the issue is not fixed yet.
Jun 24th 8:18pm