NJ Unemployment Customer Service Issues

I received a notice from the NJ Department of Unemployment dated March 21, [redacted]. My name is Milton E. Davison Jr, SSN XXX-XX-[redacted], and my phone number is [redacted]. The issue is that I have never filed for unemployment as I have been retired for over 10 years. I am unsure of how this discrepancy occurred and would appreciate it if you could investigate the matter. I want to ensure I am not in any trouble with unemployment. For your information, I retired from the US Army in [redacted] and later retired from the US State Postal Service around [redacted]. Please advise me on how to proceed in this situation. Thank you.

I recently received a letter from e-jusication requesting paperwork for my PUA claim. However, the link provided is not working, and I have been struggling to reach them online for over a year. They are now threatening to request a refund if I don't submit the paperwork by 4/27. I have been trying to update my address and phone number without success, as the website does not accept my password or allow me to reset it. Even the contact form rejects my correct birthday, and I am unable to access my dashboard or change my password. This ongoing issue has caused me considerable stress, especially since I am in need of the correct payment amount. I have been attempting to contact them for a long time with no luck and am now at risk of losing my unemployment benefits.

I exhausted my unemployment benefits over 5 months ago. I applied for a new claim, but it keeps redirecting me to an 11-week extension without allowing me to certify. Despite working for over 40 years and contributing to the unemployment system, I am unable to receive assistance. Every time I call, I am told to speak to a specialist, but they claim there is no specialist available. Welfare services are also unable to assist due to the pending unemployment issue. I have tried contacting a lawyer, but have not received a callback yet. The situation is dire as people are struggling to feed themselves and pay rent while facing difficulties reaching anyone for help. It feels like a deliberate obstruction. Please assist. [redacted]

When attempting to apply for unemployment benefits online, I encounter an issue after entering my direct deposit details. Despite multiple attempts in the past few days and contacting the provided assistance numbers, I continue to receive a message stating that due to high call volumes, they are unable to answer the call. Even calling right when they open yields the same unhelpful message. It's frustrating. The New Jersey Department of Labor prioritizes both safeguarding unemployment benefits and identifying claimants accurately. Regrettably, the information provided in my application is insufficient for identity authentication. To remedy this, they suggest reaching out for assistance in completing the application by calling [redacted], [redacted], or [redacted] between 8:00 AM to 4:00 PM, Monday through Friday. Assistance in translation is available. I appreciate their dedication to maintaining the security of New Jersey workers' information.

When I initially applied for unemployment, I was denied despite being eligible. After a review of my case several months later, they confirmed my eligibility. This coincided with the period when the $[redacted] FEMA benefit was distributed. An agent informed me that I am owed retroactive payments plus the $[redacted], and sent me a link via email. However, I have not received the email after waiting for 7 months. Upon following up, they acknowledged the oversight and instructed me to wait another 4 weeks. I called back after 6 weeks only to discover that the agent had not forwarded the request to the necessary department. They assured me it would be done, but it will take an additional 8 weeks. Balancing the needs of 3 children on just $[redacted] a week has been challenging, and I urgently require these funds. I appreciate your assistance in looking into this matter. Thank you.

I am struggling to access my account and change my password. Despite entering my security questions, it does not recognize me. I urgently need to submit documents by **** for my PUA, but the website does not allow me to log in or enter my birthday. I received a letter from e-jusication with a link to submit paperwork, but I can't connect to it. I've been attempting to contact them online for over a year without success. Now, they are threatening a refund if I don't submit the required documents by ****. Additionally, I've been unsuccessful in updating my address and phone number due to password issues and forgotten security question answers. The inability to access the dashboard or change my password is hindering my ability to resolve these issues. I am feeling overwhelmed by the situation, especially as I recover from Covid. Despite numerous attempts, I have not been able to reach them by phone. I hope they can address these concerns promptly by resolving the technical issues and providing the necessary support.

I need assistance with my account password and security questions. I am unable to log in to submit important documents by [redacted] for my PUA claim due to login issues hindering me from entering my birthday and accessing the link provided by e-jusication. Despite numerous attempts over the past year to contact them online, including trying to update my address and phone number, I have not received any response. I am unable to access the dashboard, change my password, or provide the accurate information needed. I am facing financial strain and the looming threat of losing my unemployment benefits if I cannot resolve these issues promptly. My attempts to reach them via phone have been unsuccessful, and I urgently need these issues resolved to secure my benefits.

I am reaching back to last June, almost a year, where I was told to wait each month for a call that never came. Today, at 9:15 AM, I missed a call due to family issues, as I need to care for my ill father 24/7. Please advise on how I can finally receive my money. This all resulted from selecting the wrong answer to a question a year ago. It's distressing. I am falling behind on rent, cellphone, and electricity bills, with rent totaling over $14,[redacted]. I am scared of eviction and having nothing. I am feeling incredibly depressed.

Since August [redacted], I have been locked out of my account. I made my initial claim back then but only recently connected with an agent to reset my account, including security questions. Upon finally logging in, I discovered a balance that I was unable to claim due to being locked out. When I attempted to claim it on the scheduled day, I was informed it had expired, even though I never accessed it. Consequently, I now have funds I cannot retrieve and lack a claimant ID as the claim expired. I also require a PIN reset for weekly certification. I seek guidance on accessing the remaining balance and resetting my PIN. If reopening the claim is necessary, can the funds be transferred over to a new claim?

I am facing a small issue with my New Jersey unemployment benefits. They have asked me to upload a copy of my earned income tax credit, which I have as I filed my [redacted] taxes with Jackson Hewitt in [redacted]. The problem arises when I try to log in to the site - after entering my email, it says my password does not match their records, preventing me from accessing it to upload the required information. I need assistance in resetting my pin so I can upload the necessary documents promptly to avoid any delays in receiving my benefits. I have the paperwork ready; I just need help navigating the site to submit it. The deadline they have given me is May 5, [redacted], and I want to ensure I comply without any issues.

I lost my job on 12/23/20 while pregnant, and after receiving unemployment and disability benefits, I was supposed to return to work on 2/26/21. I completed a questionnaire on 3/7/21 but have not heard back yet. After being told I was disqualified without a reason, I tried to claim my benefits again but was unable to. It has been 9 weeks without pay, and I am struggling to get in touch with anyone for assistance. Even reaching out to my local senator's office did not provide a solution. I am falling behind on bills with a 2-month-old baby to care for.

I have been facing issues with unemployment fraud hold in NJ for several months. They requested my identification, which I sent to a third party, but I haven't received any updates since then. I submitted my ID, but I am currently homeless and struggling to get by. My claim has been on hold since July last year, and I have been unfairly treated throughout this process. I had reached out to my senator last year for assistance, and only then did the funds start flowing. However, my claim got frozen when I couldn't work due to my laptop being stolen. Unemployment has been finding excuses to delay and deny my benefits, leaving me without food and shelter. I need help urgently, not next month.

Hello, my name is Danielle Ryan, and I have been attempting to reach someone at the unemployment office for several weeks. I have submitted multiple inquiries through this site, but unfortunately, I have not received any responses. Although it indicates a 20-minute wait time for a call back, I have yet to receive any calls. I am in urgent need of assistance with my unemployment benefits. Whenever I try to certify for my weekly benefits, I keep encountering a message stating that my claim has expired. I find this confusing as I have not received any benefits. Kindly reach out to me at [redacted]. Thank you.

I was contacted by unemployment to address my issue, but unfortunately, it remains unresolved. My unemployment claim shows that it was filed in March this year, with my Weekly Benefit Rate (WBR) at a couple hundred dollars and a remaining balance of a few thousand. While details like my last paid week and amount have been filled in, the critical information about my NEXT PAYABLE WEEK is missing. I acknowledged that this error was due to my incorrect filing during the call with the representatives. Despite receiving an email stating the issue was fixed, it persists. As a single parent with two children and facing reduced working hours because of COVID-related closures impacting my income, I urgently need this matter resolved. My financial situation is precarious, and I fear I won't be able to cover rent and bills without proper assistance. I kindly request a call back or assistance to rectify this issue promptly.

I need assistance in reopening my unemployment claim related to covid. I was employed full-time from 11/24/[redacted] to 2/3/[redacted] but lost my job due to covid. Despite numerous attempts, it took a long time to reach a representative who informed me they submitted an escalation form on my behalf. I was told I would receive contact within 4-6 weeks for verification and to submit my last pay stub. It has now been 9 weeks without any communication. I have been calling for 3 weeks without success in speaking with a manager due to high call volumes. I have been unemployed since 2/3/[redacted] and urgently need this resolved. I have my last paystub ready to email. Please contact me at [redacted] or [redacted] promptly.

I applied for unemployment on 03/15/[redacted] and received benefits without any issues. My claim was automatically renewed on 10/25/[redacted], and I received confirmation via mail. However, for the past three to four weeks, I have been unable to certify for benefits due to an error message stating "Your claim cannot be processed" without further explanation. Despite my efforts to contact a representative daily at 8:30 AM, I have been unsuccessful. Today, when checking my claim status, I was informed that due to the high volume of claims, they cannot provide information. I am unable to locate any records of my claim from October.

I recently received a letter informing me that my unemployment benefits will be discontinued due to my surgery. However, I have been cleared by my surgeon and have been out of work since the pandemic worsened. I am considering appealing this decision as I believe it is unjust to base it solely on my surgery status. Additionally, I have been struggling with anxiety and panic attacks during this pandemic, which have been further exacerbated by my job as a truck driver. I am currently employed but not receiving any income, which led me to apply for unemployment benefits to help with my bills. Receiving this letter has been distressing, and I am eager to understand the next steps in this process. I am hopeful that someone can reach out to me to provide guidance.

Hello, Since mid-January [redacted], every week I've been experiencing an issue certifying for my NJ unemployment benefits. An error message stating "Your certification cannot be processed" keeps appearing, despite contacting NJDOL multiple times. They insist it's not a technical problem on my end, and the issue has been "escalated" for 3 months. It's frustrating to see this happening nationwide, with delays in payments seemingly intentional. This affects my Federal PUA benefits distributed through NJDOL, adding to the problem. Any advice or suggestions would be greatly appreciated. Thank you, Eric

During April [redacted], I started receiving unemployment benefits due to the Covid situation. However, the $[redacted] I was supposed to receive got redirected to child support services. They only received $[redacted] for one case and $[redacted] for the other, leaving me with less than $[redacted]. The remaining amount was withheld because I was told I was getting an additional $[redacted]. I was expecting these funds to help improve my cases, but they were put on hold for six months. I've tried contacting unemployment to resolve this issue but haven't had any luck. I need assistance to sort this out so I can update Child Support Services and continue making payments as needed. Thank you.

I have filed my claim and connected my Chime account to receive my weekly unemployment payments. However, I am experiencing issues completing the transaction on the website. I have been out of work due to covid-19 and I am unsure how to resolve this. I would appreciate any help in successfully depositing my payments either in one lump sum or guiding me through the process for this week and the following weeks. Your assistance in this matter would be greatly appreciated. Stay safe and take care. Thank you.