NJ Unemployment Customer Service Issues

I have all the documents to support my claim filed on July 5th. Since July 1, [redacted], I have been out of work due to COVID-19. I successfully filed for unemployment on July 5th and have the confirmation number NJS[redacted]9. An email from August 3, [redacted], confirmed my eligibility for Pandemic Unemployment Assistance at $[redacted] weekly, although I couldn't claim it. Despite receiving a letter allowing me to start claiming, the system showed no existing claim. After speaking with three representatives without a resolution, the last person assisted me in reopening the claim only on October 27. I attempted using a different email, but the issue persisted. My correct email is [redacted] I was paid $[redacted] on November 23, but payments ceased, stating the claim is currently not payable. Seeking help, my claimant ID is [redacted]94. I've sent numerous emails and messages with no response. I am desperate for a solution and need someone to address and fix this ongoing issue.

I have been unemployed due to Covid since July 1, [redacted], and have all the necessary paperwork to support my claim. Despite receiving approval via email, I have been unable to certify my benefits successfully. After numerous attempts, I spoke to one representative who advised me to try using a different email address. I am now using my mother's email ([redacted]) with my SS# reset, allowing me to claim benefits for the first time on Nov. 23rd. However, I have been unable to certify since then as it says it is not payable at this time. I have attempted to contact support through online messages with no response and have been unsuccessful in scheduling an appointment over the phone. I have not received any Covid relief due to these ongoing issues, and when I last spoke to a representative, I was asked to wait an additional 8 weeks with no further assistance provided.

My workplace shut down for two weeks, from January 11 to January 15, [redacted], and then from January 18 to January 22, [redacted]. However, when I try to claim unemployment, the system redirects me to claim for October [redacted], the wrong dates. I attempted to reopen my claim, but I couldn't recall my password. After clicking on "forgot password," I was taken to a page to answer security questions, which I failed. I contacted the unemployment office, but they couldn't assist me. I also submitted a form without any response. I urgently need help as I missed claiming for those two crucial weeks, causing me to fall behind on my bills. I have all the necessary account information but can't access my account due to the forgotten password. Can someone please reach out to me to resolve this matter promptly?

I have been filing weekly, but I haven't received payment since October 15, [redacted]. Despite sending multiple emails, I have not received any response. In November, I spoke with a representative who informed me that one of my answers was incorrect, resulting in a blocked claim. They said it would be resolved within a few days, but it remains unresolved. When attempting to contact the claims center, the heavy call volume message prompts me to try another day by 8 AM. I reached out to my counselor at DVR, Mr. K, who advised me to keep calling. I am unsure how to rectify this issue after mistakenly pressing a wrong key. I receive notifications confirming my filed claims but not payment. The system indicates I still have $2,[redacted] in benefits. Please assist me as I am at a loss on what to do next.

I have not received any unemployment benefits since December 26, [redacted]. Every time I try to file my claim, I receive an error message instructing me to contact New Jersey unemployment. When attempting to call, I am unable to reach a live person to assist me with my issue. The automated system states they cannot take my call due to high volume and asks me to call back the next business day, only for the same message to repeat. This has been ongoing for 5 weeks now, leaving me without any assistance and using up my savings, which is leading me to nearly being homeless. I desperately need to speak with a live agent. Emails to unemployment have only resulted in generic responses, making me feel hopeless.

I am extremely frustrated with the lack of assistance from the unemployment office. It has been impossible to reach a representative by phone to resolve my benefit claim issue. Every time I call, I am met with a never-ending loop of automated messages with no option to speak to an agent. My online account shows that my claim is filed but not payable, and I urgently need to understand why. I have been diligently trying to contact someone for four weeks, including weekends, to no avail. Emails are not providing any helpful information either. This situation is causing me great stress as I rely on these benefits to pay my bills. I have paid my taxes and contributed to the unemployment system for decades, and I deserve better assistance during this challenging time.

My unemployment benefits have been delayed since September, with the message "claim not payable at this time" appearing whenever I try to file weekly. Despite trying to contact the call center daily, no one has picked up. I have also sent emails, but they have not been helpful and I have not received any appointment notifications. There is still a significant balance in my account, so I know I have not exhausted my benefits. I received payments for only two months from July to September. As a 19-year-old college student responsible for rent, utilities, and groceries, I am struggling due to this delay. I need guidance on how to reach someone who can assist me, whether I need to verify information or update my account. I am unsure how to proceed and urgently need help in resolving this issue.

I am still waiting for my LWA unemployment payment. I am [redacted]% eligible. The representatives told me to wait for about a month and then they would escalate my claim. My weekly benefit rate is $[redacted], but after taxes and deductions, it is $98. They confirmed that they go by the WBR and are reviewing my case. They mentioned escalating it would take up to 30 days. After 30 days passed without receiving the payment, they suggested escalating it again or filing an appeal. They provided a number and specific dates to include in the appeal. I have not received any paperwork yet. I would like an agent to correct this issue. Thank you.

I attempted to recertify for my unemployment benefits on 02/02/[redacted] for the week ending 01/30/[redacted]. Despite my WBR being $0 and returning to work part-time, the recertification stated that my benefits had ended and prompted me to file a new claim on 03/13/[redacted]. I am currently only working part-time for Paterson Community, with a weekly gross income of $[redacted], which is less than my weekly benefit of $[redacted]. I am still unemployed with my other employer, Alliance in Jersey City. Previously, I was receiving partial unemployment benefits. As I am unemployed with Alliance, why am I not receiving unemployment through the 20-week Extended Benefits program? I am aware that I have already exhausted my initial 26 weeks of benefits and the PEUC 13-week extension. Why was I instructed to file a new claim on 03/13/[redacted] rather than immediately? If my benefits are reinstated, will they be retroactive? Should I continue to recertify weekly? Thank you.

Hello, I am currently experiencing difficulty in claiming benefits for the weeks beginning on Dec 21st, [redacted]. I have an existing claim dated back to 07/18/[redacted], which is not the period I am looking to receive benefits for. I need assistance in either opening a new claim or adjusting the existing one to reflect a start date of Dec 21st, [redacted]. To provide context, I was employed from Jun [redacted] to Dec [redacted], with my last working day being Dec 18th. Therefore, I aim to apply for benefits starting from Dec 21st, [redacted]. However, I am encountering issues opening a new claim or modifying the existing one online, as it indicates a claim is already active. My attempts to reach a customer service agent by phone have been unsuccessful. This has resulted in my inability to initiate a new claim or access benefits since Dec 21st, [redacted]. Any guidance or support in resolving this matter promptly would be greatly appreciated. Thank you for your attention to this matter. Sincerely, Vandana

Hello, I would like to share my experience from February 8, [redacted], when I attempted to make an online payment that prompted me to contact Bank of America. I had a conversation with Heather, an agent from the Risk Department at BOA, who informed me that my unemployment prepaid account needed to be locked until I speak with someone from the Benefit Eligibility Department for unspecified reasons. I am uncertain about the situation, but Heather mentioned that I would need to provide proof of eligibility. I am eager for someone to reach out to me promptly. Best regards, Vell M. Phone: [redacted] Email: [redacted]

I submitted my claim online after being laid off on December 15, [redacted]. This has been a recurring situation for me, as I am usually laid off every December until April or May of the following year. After reopening my old claim from December [redacted], I received benefits for the week ending on 1-16-[redacted], and the funds were deposited into my account on January 19, [redacted]. However, I was then told to open a new claim, which is where the issues began. Despite having an online account and being able to see that I have a dollar amount in my account, I am unable to verify it when I try to claim on my designated date. I have been trying to contact an agent without success. Despite receiving a Benefit Determination notice on 1/19/21 for the claim filed on 1-17-[redacted], I am currently unable to access any available benefits. I have been diligently attempting to reach the unemployment office for assistance but have been unable to speak with an agent. This is a major issue that I am facing.

My unemployment benefits have been suspended since January 8, again, through no fault of my own. I've been claiming my weekly benefits but haven't received any compensation since then, and I haven't received any communication about it. I would appreciate it if this issue could be resolved promptly, as I have done nothing wrong and would like to avoid any further problems in the future. This has been a recurring problem since October of last year.

I am facing a couple of issues with my unemployment benefits. Firstly, my claim has been frozen without any explanation. Bank of America temporarily suspended my prepaid card, leading to me not receiving payments from NJDOL. After struggling to reach NJDOL, I was told to change my direct deposit information. However, when trying to update it with Chime, I encountered routing number verification errors. Additionally, I have unpaid benefits from the FPUC program that were promised to me but never received due to a previous claim issue. Despite reaching out multiple times, I have received unhelpful and rude responses, leaving me in a desperate situation. I urgently need assistance as I face the risk of losing my home and cannot afford groceries. Any help that is offered would be greatly appreciated.

I am writing to seek assistance regarding my unemployment benefits situation. I applied for unemployment in May, got approved in June, and unknowingly found a job in mid-July. In October, I retroactively claimed benefits from May to when I started working. Unfortunately, I am currently battling COVID-19 and have not received any payments yet, even after being assured a specialist would contact me two months ago. I am eagerly awaiting the benefits I am entitled to, as I have a remaining balance of $13,[redacted]. I do not have a claim ID due to not having received any payments. Kindly advise on what further information you may require to expedite this process.

I am reaching out for assistance with my unemployment claim. I lost my job due to COVID-19 and have been struggling to get information from the New Jersey unemployment office. The phone line now routes all out-of-state calls to a single number, making it impossible to speak to a representative. I live in Pennsylvania but worked for a company based in New Jersey. Despite contacting the office multiple times, I have not received any updates on my claim status and am in dire need of financial support to pay my bills. I am requesting clarity on the status of my claim, the amount I will receive, and when I can expect to start receiving benefits. I have tried contacting my state senator for assistance, but unfortunately, there has been no progress. I am hoping to resolve this issue promptly and would appreciate a phone call to address the matter.

My name is Sabrinna M. I resided in Florida for a year during the onset of the pandemic. Before that, I lived in New Jersey my whole life. Since I didn't meet the residency requirements to claim benefits in Florida, I needed to apply there first and get denied to then apply in New Jersey, get denied again, and then reapply in Florida to finally be eligible for the CARES Act. I moved back to New Jersey in September [redacted] and have been working at Porta Jersey City. However, the income has been insufficient, and despite my attempts to reach out for partial unemployment, I haven't received a response. Yesterday, on February 15, [redacted], my job informed us that we were all being let go and advised us to apply for unemployment. I am in a dire situation as I was given no prior notice about losing my job and I am unable to edit my claim to include Porta. I urgently need help to address this issue as I am low on funds and require money for medication and food due to being a type one diabetic. Your assistance would be greatly appreciated.

Since March [redacted], I've been certifying for my weekly benefits without issue. However, in October [redacted], I mistakenly answered a question wrong and haven't received payments since. Despite numerous attempts to contact the department, I can't progress past the error message on the final screen before the questions. One agent mentioned that the problem was resolved, but even when calling, I can't proceed after entering my SS#. The delays were said to be resolved by the Commissioner of DOL in New Jersey and the Governor. They assured that payments would be received by Monday or Tuesday, but I haven't seen anything yet. My email address is "[redacted]"

I began claiming benefits in October, but an error has caused a delay in receiving them. Despite many attempts, I haven't been able to speak with anyone to address the issue. My claim was approved and then rescinded, leaving me frustrated. I was informed that a call back may take two months, which seems unreasonable. Even involving my state representative hasn't yielded results due to their high call volume. The initial problem seems to stem from my mixed employment status last year. I am currently jobless and relying on odd jobs while awaiting unemployment aid. It's unclear where to turn next for a resolution, as waiting several more months is not an option for me.

I am currently facing issues with my New Jersey unemployment claim filed on 2/7/21. I am receiving a message stating, "The benefit year on your unemployment claim has expired," which is confusing as my claim should be straightforward. I have diligently paid into the UI system and now require assistance accessing my benefits. When I attempt to certify, I see the information listed below. I am seeking guidance on resolving this issue, starting my weekly payments through direct deposit, and understanding how to receive additional COVID relief funds due to being laid off. I urgently need to contact a representative from NJ UI for clarification on this matter.