When I tried to claim my benefit on ******** for the week of *****-*****, I got a Error...

GetHuman5615984's customer service issue with NJ Unemployment from January 2021

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The issue in GetHuman5615984's own words
When I tried to claim my benefit on ******** for the week of *****-*****, I got a Error-No benefits are available to you this time message. Due to being furloughed again I didn't work any hours and in the unemployment system it's an error because the week prior to that I did work ** hours. I called I was told it will resolve itself and try to claim again next week. My next day to claim was ******** for the week of *****-*****, this time I got an Error- your certification can't be processed message. I called again I was told there is nothing they can do on the phone I have to reopen my claim online, but when I do I can't even get into the system because it says You can't continue to file for UI benefits, because you have an existing Unemployment insurance claim on file and your claim balance is zero. I called again and again and when I reached someone they said my claim is on hold and there is nothing they can do. I can't do anything online and nobody can help me over the phone. Now that I'm furloughed again I'm in desperate need of this money, please help me fix this issue.

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NJ Unemployment

Customer service issue
Reported by GetHuman5615984
Jan 4th, 2021 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 13272 others
0 customers following this

Timeline

GetHuman5615984 started working on this issue
Jan 4th 7:26pm

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