NJ Unemployment Customer Service Issues

I recently got a letter stating that I am no longer eligible for unemployment benefits and have to repay the money. I explained that I left my job to enroll in a school program, as no part-time or flexible hours were available that suited my school schedule. Initially, I was guided by our HR department to apply for unemployment, and my claim was initially accepted. There hasn't been any alteration in my situation since then, so I am confused about why the decision was reversed and uncertain if this is permissible.

I recently received unemployment approval and started claiming retroactive weeks, managing to go through 8 weeks of retroactive benefits. However, after 8 weeks, I encountered an issue where I couldn't continue claiming the remaining retroactive weeks. The system prompted me to contact someone from the unemployment office. Despite multiple attempts to reach out via phone, I kept getting automated messages asking me to call back the next business day without being able to speak to a representative. I tried to claim benefits last week, but faced the same issue. In an attempt to resolve this, I visited a closed office in person, which has been shut since March due to the pandemic. I urgently need to speak to a representative to resolve this issue and continue claiming my entitled benefits.

For the past three weeks, I've been experiencing difficulties submitting my unemployment claims over the phone. Every time I try to file, I get transferred to an agent, and a recorded message informs me that my call can't go through due to a high volume of calls, advising me to try again the next business day. I've been attempting to call daily for three weeks now without any luck. I'm hoping someone can assist me with this issue or reach out to me. Thank you.

I encountered an issue with certifying my one-week claim, which led to my account being paused. I previously spoke to a representative from the unemployment office about this in September. They informed me that it was a minor issue that would be sorted out promptly within a six-week timeframe. However, it has now been over 20 weeks, and the problem remains unresolved. I am seeking assistance in rectifying this matter as soon as possible. It would mean a great deal to me, especially during the holiday season, to have my unemployment benefits reinstated and receive any back pay owed. Thank you for your help, and may you be blessed.

I was supposed to receive my weekly benefits on Tuesday, but I was instructed to speak with an agent the week before. I've been trying to call [redacted] for assistance, but no one has answered. I've tried other phone numbers as well, but all I get is a message stating that all agents are busy and to try again the next day. It has been two and a half to three weeks now, and I am still unable to claim my benefits over the phone.

I received my benefits through direct deposit to my PayPal account. However, the account closed right before the deposit was due. I believe the benefits were returned, and I want to know how long it will take for the payments to be redirected to my new account. I have updated my new account details on the website since then and have been receiving payments there successfully. At the moment, I am struggling to pay my phone and credit card bills. I would appreciate a prompt response. Thank you.

I am employed part-time at MetLife Stadium as a security guard. Recently, the company issued Covid-19 Relief Compensation checks to assist workers who missed shifts due to the pandemic. I was provided a separate check for $[redacted]. To accurately report this income, I divided the amount by my hourly wage and factored in the hours I worked that week, totaling over 40 hours. However, upon entering this information, I received a message on the website indicating that I must reopen my claim as it suggests I have returned to full-time employment. The website does not offer guidance on how to handle reporting Covid-19 relief compensation. This was not related to holiday or vacation pay. I am unsure of the next steps to take in this situation.

I am currently on temporary disability and have two weeks left before I can return to work. I won't be able to go back until I receive the COVID-19 vaccine because I am at high risk. When should I reactivate my unemployment claim? Initially, I applied for both temporary disability and unemployment benefits. Now that my disability claim is ending in two weeks, I will need to start claiming my weekly unemployment benefits.

I've been struggling to file a claim for the past month. I had filed for unemployment back in [redacted] and now it seems I need my claimant number from that time, which I can't find. Additionally, I can't recall my pin, and the automated system won't let me reset it. I'd appreciate your help with this issue. You can reach me at [redacted] or [redacted]. Thank you for your prompt attention to this matter. -Cynthia K.

I have been trying to understand the status of my unemployment claim. Since June, I have not received any payments. Despite my efforts to contact the office, the issue remains unresolved. I was informed that my answers to questions 7a and 7b were incorrect. I have since corrected this, providing accurate information every week. As an independent contractor relying on the PUA relief fund, it is crucial that this matter be resolved promptly. Your assistance in resolving this would be greatly appreciated.

I ended my employment on 11-16-20. When attempting to file a claim on 12/4, I encountered an issue where I was unable to proceed due to identification problems. Despite providing my social security number and driver's license number, the system could not verify me. I was prompted to call a specific number, but upon doing so, I was informed all agents were busy and to call back later. I've attempted to resubmit my claim on five separate occasions but continually face the same issue. It's puzzling since they have my details from a previous claim I made a decade ago. The struggle lies in them not recognizing me even with the information I've provided.

I was collecting unemployment and PUA benefits in NJ as a Lyft driver. I stopped collecting for 14 weeks due to temporary employment from September 14 to December 18. The temporary job ended on 12/18, and now I am trying to reopen my claim. However, I cannot do so as it indicates I have an existing open claim. The system only allows me to certify benefits for the week of 11/7 at $0. I have been unable to reach the claims center by phone for assistance. - Connor S.

I recently switched my direct deposit to Varo Bank and did not receive my deposit. Upon returning to Chase, my next week's payment came through without a problem, but I am still missing the previous week's payment. I attempted to contact Varo Bank via the customer service email listed on their website but received no response. Despite daily calls, I only encounter a busy signal and have not received any information or updates regarding my missing deposit. It is frustrating that they have not resolved this issue, especially since my current week's unemployment check was successfully deposited into my Chase account.

I was furloughed on 12/04/[redacted] by Bristol-Myers Squibb Company and filed for unemployment on 12/13/[redacted]. However, when trying to certify my unemployment, I received an error stating that my benefit year has expired. I've attempted to contact the reemployment call center without success as I can't reach an agent due to high call volumes. I seek assistance as these unemployment benefits are crucial to me during this challenging time. Thank you and happy new year!

Hello, my name is Mark ButlerPerry from Camden, NJ. I have been claiming regular NJ Unemployment benefits. Unfortunately, I have not received my payment since October 24, and I have been trying to get in touch with someone to help resolve this issue. While claiming my benefits, an error must have occurred. I am currently unemployed, not receiving any other income that would affect my benefits, and this delay has put me in a difficult situation. This is the second time this has happened to me over the phone, and the previous time the resolution was much quicker. I continue to claim weekly, but I urgently need assistance to resolve this issue and avoid potential consequences like eviction. Thank you for your help. Mark BP Camden, NJ Last 4 of SSN: [redacted] Policy Number: [redacted] Claim Number: [redacted]33 I appreciate your prompt attention to this matter. Thank you and have a great day.

I have been claiming benefits for at least seven weeks now. I contacted customer service before Christmas regarding the availability of my benefits. After admitting an error in my claim due to frustration with my son, a representative assured me they would rectify it. However, upon calling today, I was informed I would have to wait an additional four weeks for my money. When I asked to speak to another representative, I was abruptly hung up on. I urgently need this money to support my son and pay my upcoming rent due on January 1st. I have responsibilities to attend to, and without this income, I am unable to work. The continuous back-and-forth with different representatives is exhausting. I simply need clarity on when my funds will be accessible to me.

I submitted a claim on March 22, [redacted], and have yet to receive payment. The only correspondence I received was a letter mentioning an appointment time, which was not provided. It has been nearly 10 months without payment or any follow-up. I would appreciate speaking with a representative from Unemployment regarding this matter.

When the pandemic first struck, I was receiving unemployment benefits in NJ. I managed to secure a full-time position and returned to work in October of [redacted]. However, I am once again facing unemployment and attempted to reopen my claim online, only to be prompted to contact one of the unemployment offices. Despite my efforts to call over the past week, all the phone numbers have the same pre-recorded message stating that no one can answer due to the high volume of calls. This message has been on repeat every day. I urgently need to reopen my claim to access the funds I require. How can I proceed? Thank you.

My claim is currently unpaid due to a simple issue that I can resolve. The PUA Grand section confused me because I thought it referred to Pandemic Unemployment Assistance, which is what I should be receiving. I have been getting benefits since August [redacted] because my hours at The Children's Place were reduced due to COVID-19. I hope to keep receiving benefits, but I'm unsure if an unemployment director has reviewed my claim yet.

My unemployment claim was approved on December 6, [redacted]. Since then, I have been filing weekly claims regularly. However, I keep receiving a message saying "Claim not payable at this time." Despite reaching out to NJ-DOL UE through email, I have not received a response. When I try calling the South Jersey number, I am always directed to call back on the next business day due to high call volumes. Even after numerous attempts, I continue to receive the same automated message. The claim notification I received by mail does not indicate whether my claim is pending or denied. It actually instructed me to continue filing weekly claims, and there are no appointments listed on my account.