Before contacting them, items GetHuman1654530 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home or Billing Address
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman1654530's own words
Hello, My name is Ellen Passmore and Sunday ***** I placed an order (Order * ***-****-****) and paid for *-day shipping. Our package was supposed to arrive yesterday ***** at our home *** Harbor Town Dr. Maryville, TN *****. We have not received our package and I need to know where it is? I also expect a full refund of the shipping charge of $**.** I paid for shipping since we didn't receive the package within the two day shipping window promised and still don't have our package.
GetHuman1654530 did not yet indicate what NFLShop.com should do to make this right.
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